Technical Support Center
Please make sure the image format is JPG, PNG, WebP, or GIF. Try uploading again. Using high-resolution images will give more accurate color results.
Please ensure the App has camera permission. If it still doesn't work, try restarting the App or check if your device camera is functioning normally.
Go to the "COLOR HISTORY" section on the main screen and tap "Clear All".
Tap on the image to show the magnifier. You can drag it around. Tap the pin icon in the top right to lock the magnifier for precise color picking.
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If you encounter any problems or have suggestions, please feel free to contact us:
mattmattmatthew12345@gmail.com
When reporting an issue, please include the following information in your email: